We retain ordered passport photos for a maximum of 90 days to ensure that we can provide any necessary assistance or support. This is outlined in our privacy policy.
We take privacy seriously and understand that the personal information contained in passport photos is sensitive. Therefore, we have implemented strict data retention policies to safeguard your privacy and ensure that your photos are only used for the intended purpose.
In accordance with our policies, we only keep non-ordered photos for a maximum of 48 hours. This ensures that any photos that were taken but not ordered are not unnecessarily retained, further protecting your privacy.
We are committed to providing a secure and reliable service to all of our customers.
Camera at Eye Level. Arm's Length Distance.
Stand Upright. Head Straight.
Face Evenly Lit. Neutral expression.
No Selfie.
Head Not Tilted.
No Shadows on Face.
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To maintain fair use of our service, we’ve set a limit of checks per user.
For photographers and other businesses with higher volume needs, please contact us about extended access options at hi@rostro.io.
Thank you for your understanding!