Customer Support

We understand that errors can occur, and we're here to help you resolve them. If you notice that your address is incorrect, please inform us as soon as possible. If the photos haven't been dispatched yet, we can update the delivery address for you.

The passport photos are suitable for use in all official documents, including but not limited to:

If you have received your passport photos digitally, you have the option to print them yourself. To ensure that your photos meet the official requirements for United States, it's important to use the correct paper size and quality.

Absolutely! If your photo doesn't meet the official requirements when checked by our website's passport photo software, you have the option to order it as a non-official photo instead.

Each sheet of our passport photo prints contains two photos that are printed at the correct size and resolution, making them suitable for use in official U.S. documents such as passports, visas, and ID cards.

The issueing authorities of United States are lenient about piercings as long as they don't obscure your face. Our passport photo software refers to the official guidelines provided by the U.S. government to ensure compliance with its specific requirements.

We use high-quality 300-gram photo paper to print passport photos. Our official photo printer is designed to meet strict quality standards, ensuring that your photos are sharp , clear, and accurate .

If you opt for the digital passport photos service, we will send your photos directly to your email address. This option provides greater flexibility and convenience, allowing you to print your passport photos from the comfort of your own home or office.

Rostro is a digital platform for passport photos that was founded by internet entrepreneur Gijs Heerkens. Our headquarters are located in Heeswijk-Dinther, Netherlands.

Certainly, we can ship your order to international locations. Please ensure that you select the correct country from the list while placing your order to avoid any issues during the delivery process.

Yes, modern smartphones are equipped with cameras that boast ample megapixels to capture high-quality passport photos.

It's important to note that there are specific requirements for the size of the head on the passport photo. These requirements include guidelines for the position, size, and orientation of the head in the photo, as well as the distance between the head and the edges of the photo.

Sufficient space around the face is necessary to create a proper crop for a passport photo.

We will promptly send the photos, guaranteed within 24 hours and usually within 2 hours. The photos will be shipped from our headquarters in The Netherlands, via regular mail without tracking.

This is up to you and depends on the option you choose. You can choose to receive the photos as prints, which costs $10.

Yes, passport photos are required to be in color. They should accurately represent your natural skin tone and features.

Using a selfie stick to take a passport photo is generally not recommended. Official passport photos have specific requirements that might be difficult to meet with a selfie:

We understand that receiving damaged photos can be frustrating, especially when you're eagerly waiting for them. However, please rest assured that we'll do everything in our power to resolve the issue as quickly as possible.

We offer a variety of payment options to ensure that you can pay for your passport photos quickly and easily. You can choose to pay with PayPal, or credit card, depending on your preferences and needs.

All physical orders for passport photos are shipped from our location in the Netherlands.

Printed passport photos will be dispatched to you by mail within 24 hours from our offices in the Netherlands. Usually, you can expect to receive them in a few days.

Unfortunately, it is not possible to reorder a previously taken photo, as we retain customer photos for a maximum of 90 days due to privacy concerns. This policy is outlined in our privacy policy for your reference.

Our website verifies whether your uploaded photo complies with the official requirements for Passport Photos in United States. If your photo meets the requirements, it will be suitable for use in official documents such as passports, visas, and ID cards.

To get a passport photo, consider these options:

You can't smile in a passport photo primarily due to the requirements of facial recognition technology and the need for consistent, clear identification. Here's why a neutral expression is important:

There are several clothing items and styles you should avoid wearing for a passport photo to ensure your photo meets the necessary guidelines:

To take a passport photo with an iPhone, follow these steps:

When it comes to passport photos, there are specific guidelines that must be followed to ensure the photos are acceptable for official use. Here's a summary of the key guidelines:

Yes, having a fringe (or bangs) in a passport photos is allowed, but it's important that the fringe does not cover your eyes or any part of your face.

At Rostro, we offer two tailored options for online passport photos, setting us apart from other passport photo services with our range of options and added benefits:

Shadows are not allowed in passport photos. The photo must have even lighting to avoid shadows on the face or in the background.

The general guideline is to maintain a neutral facial expression in passport photos, which means you should not smile.

To change your passport photo, you generally need to renew or update your passport. Here's a basic outline of the steps:

For obtaining a passport photo, you have a variety of options to consider:

A standard passport photo typically measures 2 x 2 inches. However, the size can vary depending on the country.

To create an official passport photo online, follow these steps:

Yes, you can usually get a passport photo taken near you at various locations:

For a passport photo, it's best to wear a shirt in a solid, neutral color. Here are some recommendations:

You can print a passport photo at various locations, each offering different levels of convenience and quality:

It is possible that the confirmation email has been filtered to your spam or junk folder. We recommend checking those folders to see if the email is there.

This issue typically arises when the photo is improperly lit, causing the passport photo software to mistakenly recognize the teeth or indicate that the mouth is not closed.

Yes, wearing earrings in a passport photo is permitted. However, there are a few considerations to keep in mind:

If the submitted photo fails to meet one or more of the specified requirements, the website will indicate the rejection.

Yes, it's definitely possible to take a passport photo while seated in a wheelchair. In fact, it can be more convenient to do so at home rather than visiting a professional photographer.

Yes, you can wear makeup in a passport photo, but it's important to follow certain guidelines to ensure your photo is compliant with official requirements:

Our website automatically verifies whether the photo you take or upload meets the official passport photo requirements.

No, we only offer our passport photo service online.

As of 2024, the cost for a set of passport photos at Walgreens is $16.99. This price includes two 2 x 2 inches printed passport photos without a digital version. Walgreens is known for its quick 'one hour or less' service and has over 7,780 locations across United States, making it a convenient option for many.

As of 2024, the cost for a set of passport photos at Walmart is $7.64. This price includes two 2 x 2 inches printed passport photos without a digital version. Walmart offers reliable and cost-effective passport photo services across its 5,000 locations nationwide, making it a convenient option for those needing passport photos.

At our online passport photo service, we understand that our customers need to receive their passport photos quickly and without hassle.

When you cancel a payment or encounter an error, you will receive a notification email. If you make another attempt and successfully place the order, the payment will be deducted from that transaction.

We retain ordered passport photos for a maximum of 90 days to ensure that we can provide any necessary assistance or support. This is outlined in our privacy policy.

Yes, you can have facial hair in a passport photo. The key requirements for a passport photo are that your face must be clearly visible and recognizable.

We provide support for passport photos that meet the requirements for official documents in all countries.

Yes, you can take a passport photo with a webcam, but it's important to ensure that the photo meets all the standard passport photo requirements.

We offer two options for ordering your passport photos:

Our website automatically verifies the suitability of the photo for official documents. If the photo does not meet the requirements, our passport photo software will indicate it accordingly.

Unfortunately, we regret to inform you that it's not possible to cancel an order for a custom-made product. Once you place an order, we immediately start the production process, and the product is tailored to your specific requirements. Therefore, we cannot accept cancellation requests once the automated production process has started.

If the total amount you need to pay is higher than expected, it is likely because you have added multiple photos to your shopping cart or have selected multiple products for purchase.

When you order multiple photo sheets or multiple passport photos at once, we generally send them in one envelope.

We print your passport photos like you upload them, using a high-quality photo printer set to standard color settings. Following the instructions, especially those regarding lighting, will ensure that the colors on your print are accurate .

Our discount coupons come with an expiration date, after which they are no longer valid for use.

Yes, you can have a nose piercing or in a passport photo. Official passport photos must adhere to certain standards, but they generally allow for small jewelry like nose piercings.

The standard size for a passport photo in United States is %width% inches by %height% inches.

For a passport photo, the best hairstyle is one that looks neat and does not obscure your face. Here are some key tips:

Yes, you can have a beard in your passport photo. The key requirement is that your appearance in the photo should match your current everyday appearance.

To wear a hijab in a passport photo, it's important to follow certain guidelines to ensure the photo meets official requirements. Here are some key tips:

Yes, you can take a passport photo with your phone. Ensure your phone's camera is of good quality and follow these guidelines:

For passport photos, you have several options:

The cost of a passport photo can vary widely depending on where you get it taken. Generally:

The guidelines for wearing glasses in passport photos have specific rules or recommendations:

To take a passport photo at home, follow these steps:

You can get a passport photo taken at various locations, each offering convenience and professional standards:

Yes, jewelry is generally allowed in passport photos, but there are some restrictions to keep in mind:

Certain colors are best avoided for passport photos:

When preparing for a passport photos, it's important to wear your hair in a way that ensures your face is clearly visible and the photo adheres to the required guidelines. Here are some tips on how to Style your hair for a passport photo:

To attach a passport photo to your application, follow these steps:

When dressing for a passport photo, it's important to wear clothing that you would typically wear on a daily basis. Avoid uniforms or clothes that resemble uniforms, as they are generally not allowed.

Although we make every effort to ensure the smooth processing of your order, occasional errors may occur.

As of 2024, the cost for a set of passport photos at FedEx is $14.95. This price includes two 2 x 2 inches printed passport photos without a digital version. FedEx is known for its quick 'one hour or less' service and has over 53,690 locations across United States, making it a convenient option for many.

In the context of a passport photo, a neutral facial expression is a key requirement. This means:

No, our system automatically adjusts the background color of the photo to ensure it meets the official requirements.

Certainly, you can order multiple passport photos at once. Once you have added the first passport photo, you have the option to add additional ones to your basket. There is no limit on the number of photos you can include in a single order.

No, we do not accept cash payments because we [don’t offer a pickup service](/support/can-i-pickup-the-passport photos "Can I Pickup the Passport Photos") for orders as we have outsourced the shipping process to a reliable courier service.

Unfortunately, we're unable to offer a pickup service for orders as we have outsourced the shipping process to a reliable courier service. However, we can assure you that we dispatch your order as soon as possible to ensure that it arrives at your doorstep promptly.

The website will automatically verify if your photo meets the necessary requirements. If it does not meet one or more of the requirements, the website will provide feedback and prompt you to take a new photo.

As of 2024, the cost for a set of passport photos at CVS is $16.99. This price includes two 2 x 2 inches printed passport photos without a digital version. CVS offers reliable and cost-effective passport photo services across its 9,900 locations nationwide, making it a convenient option for those needing passport photos.

No, it is not possible to use an old, analogue passport photo as we need to make a proper crop of your face. The original photo must have enough space around your face to meet the requirements.

At our online passport photo service, we strive to offer our customers great value, which is why we sometimes provide discount coupons for our services. It's worth noting, however, that all discount coupons have an expiration date, which we will clearly communicate to you when we send you the coupon.

Please note that we do not issue invoices for orders placed through our website for consumer products. However, we do provide a confirmation email as proof of payment, which can be used as a reference in your accounting records if needed.

When you order a digital passport photo from our online service, we make it our priority to get your photos to you as quickly as possible. That's why we include the digital passport photo in the confirmation email that you receive after placing your order. This means that you will have the photo in your inbox as soon as your order has been processed, ready to be printed or used for your official applications.

We understand the importance of protecting our customers' privacy and take great care in ensuring that their personal information is secure.

Each print includes six identical passport photos that meet the official requirements of United States. This ensures that you have ample options to choose from and extras if needed.

We do not provide any photo editing services. Additionally, it is imperative to adhere to the official requirements for passport photos, which prohibit the use of digitally edited or manipulated photos.

The U.S. government has established a set of requirements that an official passport photo must meet.

Sorry to hear that the photo was not accepted. But don't worry, we offer a 100% guarantee.

At our online passport photo service, we understand how important it is to receive your order in a timely and reliable manner. That's why we strive to dispatch all orders within 24 hours of receiving them from our location in the Netherlands. If, for any reason, we experience delays or unforeseen circumstances, we will notify you promptly and keep you informed throughout the delivery process.

We aim to dispatch all the photo sheets of your order in a single envelope to make it easier for you to manage your order. However, it's important to note that some sheets may occasionally stick together due to static electricity. If this happens, please check the sheets carefully to ensure that none are missing.

We use standard mail for shipping, and the printed photo sheet has the dimensions of a postcard. Since we aim to keep our rates low, we don't offer track & trace services for our shipments.

To staple a passport photo correctly:

The dimensions and quality requirements for passport photos vary by country.

When choosing a hairstyle for a passport photos, the primary consideration is that your face, especially your eyes, nose, mouth, and eyebrows should be clearly visible.

If you're looking to get a passport photo, here are the places you can visit:

This can cause the image to lose detail, especially in the lighter parts of the picture, making features less distinct. For passport photos, it's crucial to avoid overexposure, as it can obscure facial features and lead to the photo being rejected for not meeting the required standards.

Here are some examples of phone models known for their good cameras:

Yes, it's OK to have facial hair in a passport photo, as long as it's a part of your usual appearance. The key requirements for a passport photo are that your face must be clearly visible and recognizable.

When preparing for your passport photo, it's best to wear clothing that you would typically wear on a daily basis. Here are some general guidelines:

You can get a digital passport photo from several sources:

To ensure you look good in a passport photo, follow these tips:

To get a passport photo, follow these steps:

To take your own passport photo, follow these steps:

To take a good passport photo, follow these guidelines:

At Rostro, founded in 2009 by Gijs Heerkens, we specialize in providing online passport photo services globally.

The best place to get a passport photo depends on your needs and preferences:

To take passport photos, you need to follow a series of steps to ensure they meet the necessary official requirements:

To print a passport photo, follow these steps: