Why Haven’t I Received My Passport Photos?
Although we make every effort to ensure the smooth processing of your order, occasional errors may occur.
Normally, we dispatch the photos within a few hours (but always within 24 hours), from our offices in the Netherlands. For instance, if you place an order at 10:00 AM, the photos will be dispatched by 10:00 AM the following day.
If the photos have not arrived after one week, it may indicate a potential issue with the postal services. Kindly inform us below, and we will send you new photos without delay.
Apply for Resend
[form]
How to Take a Good Photo
Camera at Eye Level. Arm's Length Distance.
Stand Upright. Head Straight.
Face Evenly Lit. Neutral expression.
No Selfie.
Head Not Tilted.
No Shadows on Face.
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