Terms & Conditions

Discover our comprehensive terms and conditions that govern our website. Stay informed about validity, changes, delivery, rates, liability, and more.

About Rostro

Rostro is an idea and trade name of internet entrepreneur Gijs Heerkens, registered with the Chamber of Commerce of the Netherlands under file number 17222446.

By using our website, you agree to our terms and conditions. If you do not agree with these terms and conditions, please do not use our website.

We may modify or update these terms and conditions without notifying you. We recommend checking the terms and conditions periodically for any changes or updates.

Our terms and conditions consist of the following chapters:

Chapter 1: Validity
Chapter 2: Changes, Information, and Orders
Chapter 3: Delivery
Chapter 4: Rates and Payments
Chapter 5: Obligations
Chapter 6: Liability
Chapter 7: Force Majeure

Chapter 1. Validity

1.1 These terms and conditions are applicable to all our products, offers, and orders, and supersede any other terms and conditions.

1.2 By accepting an offer or placing an order, you acknowledge and agree to abide by these terms and conditions.

1.3 Any deviations from these terms and conditions must be agreed upon in writing. In case of any deviation, the remaining points of these terms and conditions shall continue to be applicable.

1.4 Dutch law applies to our website and terms and conditions.

Chapter 2. Changes, Information, and Orders

2.1 All our offers are non-binding, and we reserve the right to modify offers, products, and rates.

2.2 We strive to provide information, images, and notifications about offers and products as accurately as possible. However, we do not guarantee the accuracy or error-free nature of all offers and products.

2.3 An order is considered finalized at the moment the payment for the order is received. Subsequently, you will receive an order confirmation email from us.

Chapter 3. Delivery

3.1 We will deliver your order confirmation digitally to the email address you provide or by mail to the address you provide.

3.2 When placing an order for a digital passport photo, we will send you the photo via email. The photo sheet and photo file will be included in the order confirmation email.

3.3 When ordering a printed passport photo, we will send you the photo by mail. The order will be dispatched within 24 hours from our offices in the Netherlands.

3.4 If we have not dispatched your order within 24 hours, you have the option to cancel the order. However, you cannot cancel the order solely due to a perceived delay in delivery time, as we rely on our delivery partners and have no control over their operations.

Chapter 4. Rates and Payments

4.1 All rates listed on our website are in $ and inclusive of VAT.

4.2 Failure to fully complete a payment may result in the cancellation of your order.

Chapter 5. Obligations

5.1 It is your responsibility to thoroughly inspect your order upon receipt and provide us with any feedback within ten days, including the order number, your name, and your email address.

5.2 In the event that you have not received your order or if the photos are damaged during shipping, we will promptly resend your order.

Chapter 6. Liability

6.1 We shall not be held liable for any damages resulting from access to or use of our website. Additionally, we do not provide any warranty or guarantee that our website is free from errors or functions without interruptions.

6.2 We strive to maintain the content of our website as up-to-date and comprehensive as possible.

6.3 We do not warrant or guarantee the accuracy, validity, completeness, or timeliness of the services, products, and information offered on our website. We shall not be held liable for any discrepancies in this regard.

Chapter 7. Force Majeure

7.1 In the event of force majeure, we reserve the right to cancel or suspend the order without judicial intervention. We will notify you of such circumstances via email. You are not entitled to claim damages in such cases.

7.2 Force majeure refers to any error or shortfall that is beyond our control or not attributable to us under the law.